Refund policy

Return and Refund Policy

Last updated: March 30, 2026

At Golden Age Electronics, we aim to ensure a smooth and transparent process for cancellations, returns, refunds, and replacements. This policy explains your options if you need to modify or return an order.

1. Order Cancellation

You may cancel your order under the following conditions:

Before dispatch: Orders can be cancelled at no charge if the request is made before the order has been dispatched.
After dispatch: Once an order has been dispatched, it cannot be cancelled. In this case, you may request a return after delivery under this policy.

How to Cancel

To cancel an order, contact our customer support team via our website with your order number and reason for cancellation. We will confirm the status within 1 business day.

2. Returns & Refund Eligibility

You may request a return and refund if the following conditions are met:

The item is returned within 7 days of delivery
The item is unused, unopened, and in original condition
The item is returned with its original packaging and proof of purchase

3. Non-Refundable / Non-Returnable Items

Refunds or returns will not be accepted for:

Items that have been used, damaged, or altered after delivery
Items returned after the 7-day return window
Products with broken seals (where applicable)

4. How to Request a Return or Refund

To initiate a return or refund:

Contact our customer support team via our website
Provide your order number and reason for the request
Include photos if the item is defective or incorrect

Our team will review your request and respond within 2 business days with further instructions.

5. Refund Processing

Once we receive and inspect the returned item:

You will be notified of approval or rejection
Approved refunds are processed within 7–14 business days
Refunds are issued to the original payment method

6. Shipping Costs

Return shipping costs are borne by the customer
Exceptions apply if the item is defective or incorrectly delivered (in which case we cover return costs)

7. Replacements

You may be eligible for a replacement instead of a refund if:

The product is defective or damaged on arrival
The wrong product was delivered
The product develops a fault within the warranty period

Replacement Conditions

Requests must be made within 48 hours of delivery
Proof (photos/videos) may be required
Approved replacements are shipped after the original item is returned or collected

8. Non-Replaceable Items

Replacements will not be issued for:

Damage caused by misuse, negligence, or unauthorized modification
Issues reported outside the eligible timeframe
Normal wear and tear

9. VAT Refunds

VAT refunds will be processed in accordance with UAE Federal Tax Authority regulations, where applicable.

10. Contact Us

For any cancellation, return, refund, or replacement queries, please contact our customer support team through our website.